Last updated: May 2026

This privacy policy explains how SARL HERITOUR VOYAGE collects, uses and protects personal data provided when using the heritour-voyage.com website, contact forms, booking requests and business communications.

Data controller

SARL HERITOUR VOYAGE

Registered office:
38 rue des Alisiers
21121 Daix – France

SIRET: 825 215 676 00016

Email: contact@heritour-voyage.com
Phone: +33 (0) 6 85 13 15 64

Data collected

Depending on the forms used and the exchanges with HERITOUR VOYAGE, the following data may be collected:

  • first and last name;
  • email address;
  • phone number;
  • message or information provided in a request;
  • data required to arrange a service, booking or quote;
  • technical information related to browsing the website.

Purposes of processing

The data is used to:

  • respond to requests submitted via the website forms;
  • prepare a quote, booking or service;
  • handle commercial and administrative follow-up;
  • organize tourism services, private chauffeur services, wine tours or related services;
  • improve the user experience and the website’s performance;
  • measure website traffic when analytics tools are used;
  • comply with applicable legal and regulatory obligations.

Legal basis

Depending on the case, processing is based on:

  • the user’s consent when they voluntarily submit a request;
  • the performance of pre-contractual or contractual measures;
  • HERITOUR VOYAGE’s legitimate interest in responding to requests and ensuring follow-up of its services;
  • the legal obligations applicable to the business.

Retention period

Contact and exchange data are kept for the time necessary to process the request, then archived in accordance with applicable legal obligations. As an indication, contact data may be kept for up to 3 years after the last active exchange.

Cookies and trackers, when used, are kept for a maximum of 13 months in accordance with applicable recommendations.

Data recipients

The data is intended for HERITOUR VOYAGE and for persons authorized to handle requests. It may also be shared with technical service providers or partners strictly necessary for website management, customer relations or the performance of a service.

The data is not sold to third parties.

Payment and security

When online payment is offered, banking information is processed by secure payment providers. HERITOUR VOYAGE does not store full bank card details on its servers.

Technical and organizational measures are implemented to protect personal data against unauthorized access, loss, alteration or disclosure.

Transfer outside the european union

Some technical, audience measurement or communication tools may involve data processing outside the European Union. In such cases, HERITOUR VOYAGE ensures that appropriate safeguards are put in place where required.

Cookies

The website may use cookies necessary for its operation as well as, depending on the settings chosen, audience measurement cookies or third-party services.

The user can configure their browser to refuse all or part of the cookies. Refusing certain cookies may limit some website features.

User rights

In accordance with applicable regulations, the user has the right to access, rectify, erase, object to, restrict processing and, where applicable, the right to data portability.

To exercise these rights, the user may contact HERITOUR VOYAGE at the following address: contact@heritour-voyage.com.

Complaint

If the user believes their rights are not being respected, they may file a complaint with the competent supervisory authority, in particular the CNIL.

Changes to the policy

HERITOUR VOYAGE may amend this privacy policy to reflect legal, technical, or organizational developments. The applicable version is the one published on the website at the time of consultation.